Delivery is our responsibility and it is our commitment to provide a quality delivery service, meeting deadlines and responding to our customers in the most timely manner possible. Your order is treated as a priority, receiving a notification via email or telephone upon availability for collection (at our facilities) or delivery (at the desired address).
Products that are available in stock will be dispatched within a maximum period of 5 working days, after payment confirmation.
Products that are not available in stock will be shipped within the deadline stated on the product page, except in situations dependent on third parties.
How do I know the value of the shipping cost?
To find out the cost of shipping costs to the delivery location address, add the desired items to the shopping cart, then select the delivery country and enter the postal code. The shipping cost will automatically appear.
You can choose to collect the goods directly from our facilities, without any associated shipping costs.
How are deliveries processed?
The furniture is transported by one of our logistics partners to your home. Our logistics partners will receive instructions to contact you before delivery of the goods, to arrange the day and time that is most suitable for you. Therefore, it is important that you provide us with a valid telephone number when placing your order.
When the order leaves our warehouse and is delivered to our logistics partner, you will receive an email with this information.
Furniture assembly
Most furniture is delivered already assembled. In the case of complete Dining Rooms and complete Bedroom Furniture, the assembly is carried out by us. Assembly is only included in orders delivered to mainland Portugal. In other destinations, please contact us for an assembly quote.
Countries where we deliver
Mainland Portugal and Autonomous Regions (free shipping promotions do not apply in the Autonomous Regions and deliveries to the Azores are subject to consultation)
Europe: Germany, Andorra, Austria, Belgium, Denmark, Slovakia, Spain, Finland, France, Gibraltar, Netherlands, Ireland, Italy, Luxembourg, Monaco, United Kingdom and Switzerland.
Brazil: we take care of transportation to the sea port closest to your residence.
Angola: we take care of transport to the port of Luanda.
For deliveries to countries other than those listed above, please contact us for more information.
Delivery Notice
You will be contacted in advance to arrange the expected date and time of delivery of your order. If the delivery is not completed, you will be informed of a new date and time to make the delivery again.
Carriers
For mainland Portugal, goods are transported using our own vehicles, by transport companies specializing in the transport of furniture and by other companies for smaller volumes.
Delivery times
The estimated delivery time is what appears indicated on each product page. This is an estimated deadline, meaning the product may be delivered a few days earlier or later than indicated.
Packaging
The products to be shipped are packaged and conditioned so that they arrive at the delivery location in perfect condition, always taking customer satisfaction into account.
Receiving the order
We recommend that all delivered orders are checked. The customer must make any notes about the condition of the product on the carrier's waybill in case of partial or total deterioration.
Without the appropriate notes from the customer, the order cannot be subject to subsequent dispute.
Verification of the condition of the product is considered to have been carried out once the waybill has been signed.
If the product is damaged, we would appreciate it if you photograph it and send us the photo to the email support[at]moveisonline.pt within a maximum period of 24 hours so that we can activate the transport insurance.
Any package received at our facilities without sender identification or sent for collection will not be accepted.
Order content error
Upon receipt of the order by the customer, the customer must contact them by phone, email or WhatsApp application, and make a complaint about non-conformity of the products in terms of type, quality or quantity in comparison with the details of the order placed.
Complaints of non-conformity must be made within a maximum period of 24 hours after delivery of the order.
Complaints not made in accordance with the rules defined above and within the deadlines indicated will not be accepted.
