Delivery is our responsibility and it is our commitment to provide a quality delivery service, meeting deadlines and responding to your customers in the most timely manner possible. Your order is handled as a priority by receiving a notice by e-mail or by telephone when it is available for pick-up (at our premises) or delivery (at the desired address).
Products that are available in stock will be dispatched within a maximum of 5 working days after confirmation of payment. Products that are not available in stock will be shipped within the deadline stated on the product page, except situations depending on third parties.
How to know the value of the cost of the transport?
To know the value of the shipping to the address of the delivery place add the shopping cart to the desired items, from then select the country of delivery and enter the zip code. You can choose to pick up the goods directly at our facilities, without any associated shipping costs.
How do deliveries work?
The furniture is transported by one of our logistics partners to your home. Our logistics partners receive instructions to get in touch with you before delivery of the goods, to match the day and time that is best for you. Therefore, it is important that you provide us with a valid phone number when ordering.
When the order leaves our warehouse and is delivered to our logistics partner you will receive an email with this information.
Furniture Assembling Delivery Notice
Most furniture is delivered already assembled. In the case of complete Dining Rooms and complete Bedroom Furniture, the assembly is done by us. Assembly is only included in orders delivered in mainland Portugal. In other destinations, please contact us for a quotation for the assembly.
Countries where we deliver
Mainland Portugal and Autonomous Regions
Europe: Germany, Andorra, Austria, Belgium, Denmark, Slovakia, Spain, Finland, France, Gibraltar, Netherlands, Ireland, Italy, Luxembourg, Monaco, United Kingdom and Switzerland.
North America: USA and Canada
Brazil: we handle transport to the seaport closest to your residence.
Angola: we handle transport to the port of Luanda.
For deliveries in countries other than those listed above, please contact us for more information.
Carriers
For mainland Portugal, the transport of goods is carried out by its own vehicles, by carriers specialized in the transport of furniture and by other companies for smaller volumes.
Delivery times
The estimated delivery time is shown on each product page. This is an estimated period, that is, the product can be delivered a few days before or after the date indicated.
Packaging
The products to be shipped are packaged and packaged so that they arrive at the place of delivery in perfect condition, always taking into account the customer's satisfaction.
Order receipt
We recommend that all orders delivered are subject to verification. The customer must make any notes on the state of the product on the carrier's shipping slip in case of partial or total deterioration.
Without the proper notes from the customer, the order cannot be challenged later.
Checking the status of the product is considered to have been carried out once the shipping bill has been signed.
If the product is damaged, please take the picture and send us the photograph to the email suporte[at]movesonline.pt within a maximum period of 24 hours so that we can activate the transport insurance.
Any package received at our facilities without the sender's identification or sent on charge will not be accepted.
Order content error
Upon receipt of the order by the customer, the customer must get in touch by phone, email or WhatsApp application, and file a complaint of non-conformity of the products in type, quality or quantity in comparison with the details of the order placed.
The complaint of non-compliance must be made within 24 hours of delivery of the order.
