Fazem entregas em todo o Portugal?

Sim. Fazemos entregas em Portugal Continental e Regiões Autónomas (Madeira e Açores). Nas Regiões Autónomas não se aplicam promoções de portes grátis e as entregas nos Açores são sob consulta.

Fazem entregas para o estrangeiro?

Sim. Entregamos para Espanha, França, Alemanha, Áustria, Bélgica, Dinamarca, Finlândia, Holanda, Irlanda, Itália, Luxemburgo, Suíça, Reino Unido e outros. Para Angola e Brasil tratamos do transporte até ao porto mais próximo.

Qual o prazo de entrega?

Os produtos em stock são expedidos em até 5 dias úteis após confirmação do pagamento. Para móveis por medida o prazo é indicado na página do produto.

A montagem está incluída?

Sim, para salas de jantar completas e mobílias de quarto completas a montagem está incluída nas entregas em Portugal Continental.

Existe entrega gratuita de colchões?

Sim. Fazemos entrega gratuita de colchões em encomendas acima de 400€.

Que formas de pagamento aceitam?

Aceitamos cartão de crédito/débito (Visa, Mastercard via Easypay), Multibanco (via EuPago), transferência bancária e cheque. Para móveis por medida aceitamos 40% de sinal com os restantes 60% na entrega.

Fazem móveis por medida?

Sim. É uma das nossas principais especialidades. Fabricamos móveis nas medidas exatas que necessita — quartos, salas, cabeceiras, sofás estofados e muito mais. Contacte-nos para orçamento.

Como funciona o processo de móveis por medida?

Contacta-nos com as medidas e preferências, a nossa equipa elabora uma proposta, escolhe os materiais e acabamentos, e o móvel é fabricado nas nossas instalações em Paços de Ferreira.

Que marcas de colchões vendem?

Vendemos colchões Molaflex, Lusocolchão, Pikolin e Futurocol. Disponíveis em vários tipos: molas ensacadas, viscoelástico, espuma e articulados.

Qual o prazo para devolver um produto?

Tem 30 dias úteis após a receção da encomenda para devolver produtos não usados e na embalagem original. Não são aceites devoluções de móveis por medida ou personalizados.

Qual a garantia dos produtos?

Todos os produtos têm garantia de 24 meses. Em caso de defeito de fabrico, o produto é reparado ou substituído sem custos para o cliente.

Como posso contactar a PlateaHome?

Por telefone: 255 865 151, por email: platea@plateahome.pt, ou por WhatsApp: +351 928 314 198. A nossa loja física fica em Rua da Recta de Gomil, nº 5, 4595-144 Paços de Ferreira.

Frequently Asked Questions (FAQ)

Here we have compiled answers to our customers' most frequently asked questions about deliveries, payments, custom-made furniture, mattresses, and much more.

Deliveries

Do you deliver throughout Portugal?

Yes. We deliver to mainland Portugal and the Autonomous Regions (Madeira and Azores). Free shipping promotions do not apply to the Autonomous Regions, and deliveries to the Azores are subject to consultation.

Do you ship internationally?

Yes. We deliver to several European countries: Spain, France, Germany, Austria, Belgium, Denmark, Finland, Netherlands, Ireland, Italy, Luxembourg, Switzerland, United Kingdom and others. For Angola and Brazil, we handle transport to the nearest port. For other countries not listed, please contact us.

What is the delivery time?

Products in stock are shipped within 5 business days after payment confirmation. For custom-made furniture or products not in stock, the delivery time is indicated on the product page. Before delivery, our logistics partner will contact you to arrange a date and time.

Is assembly included?

Yes, for complete dining room and bedroom furniture sets, assembly is included in deliveries within mainland Portugal. For other destinations, please contact us for a quote.

How much is the shipping cost?

To find out the shipping cost, add the products to your cart, select the country and enter the postal code — the cost will appear automatically. You can also choose to pick up your merchandise at our store in Paços de Ferreira without shipping costs.

Is there free delivery of mattresses?

Yes. We offer free delivery of mattresses on orders over €400.

Payment

What forms of payment do you accept?

We accept: credit/debit cards (Visa, Mastercard via Easypay), Multibanco (MB reference via EuPago), bank transfer, and check. For custom-made furniture, we also accept a 40% down payment with the remaining 60% upon delivery.

Is online payment secure?

Yes. The website has an SSL certificate and all card payments are processed by Easypay, a certified payment institution. We do not store card details.

Can I pay on delivery?

Partial payment upon delivery (60% of the value) is only available for orders of custom-designed furniture or furniture with a production lead time, requiring a 40% down payment in advance.

Custom-made furniture

Do you make custom-made furniture?

Yes. It's one of our main specialties. We manufacture furniture to the exact measurements you need — bedrooms, living rooms, headboards, upholstered sofas, and much more. Contact us for a quote.

How does the process of custom-designed furniture work?

Contact us with your measurements and preferences, our team will prepare a proposal, choose the materials and finishes, and the furniture will be manufactured in our facilities in Paços de Ferreira. The timeframe varies depending on the complexity of the project.

Can I visit the store to see samples?

Yes. Our exhibition in Paços de Ferreira features hundreds of live pieces and samples of materials and finishes. We are open Monday to Friday from 9 am to 7 pm (with a break from 12:30 pm to 2 pm) and Saturday from 9:30 am to 7 pm (with a break from 1 pm to 2:30 pm).

Mattresses

Which mattress brands do you sell?

We sell mattresses from leading Portuguese and Iberian brands: Molaflex, Lusocolchão, Pikolin, and Futurocol. Available in various types: pocket springs, viscoelastic, foam, and articulated.

How do I choose the right mattress?

It depends on your sleep profile: preferred firmness, usual sleeping position, tendency to feel hot and heavy. Check out our complete mattress guide on the blog or contact us for personalized advice.

Does mattress delivery include removal of the old mattress?

Returns and warranty

What is the deadline for returning a product?

You have 30 business days after receiving your order to return unused products in their original packaging. Returns of fitted or custom-made furniture are not accepted.

What is the product warranty?

All products have a 24-month warranty. In case of a manufacturing defect, the product will be repaired or replaced at no cost to the customer.

What should I do if the product arrives damaged?

Take a picture of the damage and send it to us via email or WhatsApp within 24 hours of delivery. Also, note the damage on the carrier's delivery note before signing.

Contact

How can I contact PlateaHome?

By phone: 255 865 151 (national landline), by email: platea@plateahome.pt, or by WhatsApp: +351 928 314 198. Our physical store is located at Rua da Recta de Gomil, nº 5, 4595-144 Paços de Ferreira.

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